RETURNS POLICY

Australian Professional Rodeo Association (APRA)

Online Products & Merchandise Sales

(a) APPLICATION OF POLICY

This Returns Policy (“Policy”) applies to Online Products & Merchandise Sales

(b) CUSTOMER SATISFACTION IS OUR PRIORITY

(a) At Australian Professional Rodeo Association (APRA), customer satisfaction is our priority.

(b) We offer refunds and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.

(c) Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.

(d) Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

(c) AUSTRALIAN CONSUMER LAW

(a) We offer refunds and replacements in accordance with the Australian Consumer Law.

(b) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products.

(c) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

(d) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

(e) If a product which you purchased from us has a major fault (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. 

(f) If a product which you purchased from us has a fault which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the product replaced.

(d) CHANGE OF MIND

We do not accept returns if you simply change your mind.

(e) PRODUCTS DAMAGED DURING DELIVERY

In the event that a product which you ordered is damaged during delivery:

(a) Please contact us as soon as possible.

(b) Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product.

(c) We will organise to replace the damaged product with an equivalent product, or to provide a refund, provided that you contact us within the following time from the date you received the product: fourteen (14) days

(d) Any damaged product must be returned prior to a refund.

(f) EXCEPTIONS

Notwithstanding the other provisions of this Policy, we may refuse to accept the return of a product you purchased if:

(a) You misused the product in a way which caused the problem.

(b) You knew or were made aware of the problem(s) with the product before you purchased it.

(c) You asked for alterations to a product, against our advice, or you were unclear about what you wanted.

(d) Any other exceptions apply under the Australian Consumer Law.

(g) PROOF OF PURCHASE

(a) To be eligible for a remedy under this Policy, all returns must be accompanied by a valid proof of purchase.

(b) A valid proof of purchase includes (but is not limited to):

(a) Original tax invoice;

(b) Electronic copy of tax invoice;

(c) Please note that order confirmation emails will not be accepted as a valid proof of purchase.

(d) While our team members are eager to help you exercise your rights under this Policy, it is your responsibility to provide proof of purchase. It is not the responsibility of our team members to verify your purchase.

(h) SHIPPING COSTS FOR RETURNS

(a) If the Returned Product can easily be posted or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

(b) In the event that we organise and pay for the postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

(i) ASSISTANCE FROM MANUFACTURERS

(a) In some cases, manufacturers may provide assistance in relation to their products, and they may be able to resolve your issue more quickly.

(b) In some cases, manufacturers may provide warranties for their products, which go beyond the Consumer Guarantees under the Australian Consumer Law or any other rights which you may have under this Policy.

(c) You are not obliged to contact the manufacturer directly in order to seek a repair, replacement or refund. 

(j) RESPONSE TIME

We aim to process any returns within 30 days of having received them.

(k) PAYMENT OF REFUNDS

We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.

(l) HOW TO RETURN PRODUCTS

(a) You may contact us to discuss a return using the details at the end of this Policy.

(b) You may return products to the following address:

PO BOX 264, Warwick QLD 4370

(m) PRIVACY

(a) We are committed to protecting your privacy during the return process. To verify your identity and ensure secure transactions, we may request photo identification and record your name, ID type, number, expiry date, and signature. Acceptable identification must include your full name and a future expiry date, such as an Australian Driver’s Licence or Passport.

(b) When returning products exceeding $1,000 in value and requesting a Tax Adjustment Note, we will require your name, address, and ABN (if applicable).

(c) We securely store collected information for a reasonable period. We may use it for fraud prevention, research, and analysis. We may also disclose it to relevant authorities as required by law.

(d) Please contact us if you want to access your return-related information which we are holding.

(n) CONTACT US

If you wish to speak to us about this Policy or about any refund, repairs or replacements, you may contact us at:

Email: apra@prorodeo.com.au
Ph: 07 4661 8183